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Student Library Assistant Resources: Customer Service

This is a guide for Student Assistants working in the WCU Libraries

Customer Service

As Student Workers your primary duty while at the IMC will be to staff the Help Desk.  As you can guess, the desk is very busy and to succeed you will have to have good customer service skills.  Below are a few powerpoint presentations that will help you become comfortable and confident when working with patrons.  Remember, if you present a friendly demeanor and show that you genuinely want to help the person your interactions will almost always be positive!

West Chester University   ---    WCU Libraries  25 West Rosedale Avenue, West Chester, PA 19383  610-430-4400